Terms of Service

These Terms of Service ("Terms") govern your organization's use of the ClarityLift platform, services, and website operated by Startvest LLC ("Startvest", "we", "our"). ClarityLift is an organizational health intelligence service that analyzes aggregate workplace communication patterns to surface team-level signals. See the Privacy Architecture page for the technical and architectural commitments that bind every customer deployment.

By creating an account, connecting a workspace, or using ClarityLift, you accept these Terms on behalf of the organization you represent. If you are not authorized to bind your organization, do not use the service.

ClarityLift connects to workplace communication platforms you authorize (Slack, Microsoft Teams, and similar integrations we add over time), processes opted-in channels for aggregate signals, and presents team- and organization-level insights to authorized administrators. The platform does not analyze direct messages, does not store raw message content, and does not produce individual-level scores. These are architectural constraints, not policy choices.

We may improve, extend, or adjust the service over time. Material changes to privacy-affecting behavior are announced on the Privacy Architecture page and, where applicable, through the admin audit log.

You must be 18 or older to create an account. You are responsible for keeping credentials secure and for all activity under your account. Notify us promptly at security@claritylift.ai if you suspect unauthorized access.

You may not create an account on behalf of an organization you are not authorized to represent, and you may not connect a workspace without the authority to grant that workspace's consent to data processing.

You agree not to:

• Attempt to identify individual employees, reverse differential privacy protections, or circumvent the minimum group threshold of 10.
• Use ClarityLift outputs to discipline, terminate, or otherwise take individualized action against any employee. Outputs are aggregate signals, not individual evaluations.
• Share access credentials with unauthorized parties, or use the service on behalf of an organization other than the one tied to your account.
• Probe, scan, or stress-test the platform except through coordinated security disclosure to security@claritylift.ai.
• Use the service to process communications that are subject to attorney-client privilege, medical confidentiality, or comparable legal holds, unless you have independently confirmed the processing is permitted.
• Resell, sublicense, or white-label ClarityLift without a written agreement with Startvest.

Your organization's aggregate signals, team scores, and insights generated by ClarityLift ("Customer Data") belong to your organization. We process Customer Data solely to provide and improve the service for your organization, as described in the Privacy Architecture page and the Data Processing Agreement.

Startvest owns the ClarityLift platform, software, models, and any derived aggregate analytics that do not identify your organization. Nothing in these Terms transfers ownership of the platform or underlying technology to you.

You retain all rights in the connected workspace and its messages. We do not train models on Customer Data. No raw message content is stored, and message text passed to the classifier is processed with retention-zero semantics as described on the Privacy page.

Privacy is the product. See the Privacy Architecture page for the six non-negotiable rules that structurally prevent individual surveillance, the sub-processor list, and the compliance posture (CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA, PIPEDA). Customer-specific Data Processing Agreements are available on request for customers on paid plans.

Security vulnerabilities should be reported under the policy at /.well-known/security.txt.

Paid plans and pricing are described on the Pricing page. Fees are billed monthly or annually in advance depending on the plan you select. Billing is handled by Stripe; providing payment information authorizes us to charge the amounts due.

Taxes are your responsibility where applicable. Past-due balances may result in service suspension. Fees are non-refundable except where required by law or explicitly stated at purchase.

These Terms begin when you first use the service and continue until either party terminates. You may disconnect workspaces and close your account at any time from the admin settings. Paid plans auto-renew unless cancelled before the renewal date.

We may suspend or terminate access if you materially breach these Terms (including the Acceptable Use section), if required by law, or if continued service poses an undue security or compliance risk. We will give reasonable notice where practical.

On termination, you can request a data export and deletion through the in-product controls before the account is closed. See the Data Access and Deletion section of the admin settings for mechanics and timing.

ClarityLift produces aggregate signals from communication patterns. Signals indicate tendencies. They are not predictions, not individual assessments, and not a substitute for management judgment. You agree not to use ClarityLift outputs as the sole basis for any employment decision.

The service is provided "as is" and "as available." To the maximum extent permitted by law, Startvest disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms, even if advised of the possibility.

Startvest's aggregate liability under these Terms will not exceed the amount paid by your organization to Startvest for the service in the twelve months preceding the event giving rise to the claim. Where no fees have been paid, Startvest's aggregate liability will not exceed one hundred U.S. dollars.

You will defend and indemnify Startvest against third-party claims arising out of your breach of these Terms, your misuse of ClarityLift outputs (including using aggregate signals as individual evaluations), or your connection of workspaces without appropriate authority. This obligation is subject to the Limitation of Liability.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The federal and state courts located in Delaware have exclusive jurisdiction over disputes, except either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or security.

If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a right is not a waiver of it. These Terms, together with the Privacy Architecture page and any Data Processing Agreement, are the entire agreement between the parties for the service.

We may update these Terms. When we do, we will change the effective date at the top of this page and, for material changes, notify account administrators through the admin audit log or email. Continued use after the effective date of an update constitutes acceptance of the updated Terms.

Questions about these Terms: legal@claritylift.ai.

Privacy questions: privacy@claritylift.ai.

Security issues: security@claritylift.ai (see the security.txt policy).

Startvest LLC. Postal address available on request.